The Sarai Hotel (referred to as “The Sarai” or “Us” in this Privacy Policy) and our affiliated companies are committed to safeguarding your online privacy. We understand the importance of protecting your personally identifiable information (“Personal Information”) in accordance with applicable data protection laws and regulations.
This Privacy Policy (“Policy”) applies to all visitors, users, and others (referred to as “You” or the “User”) who access or use (i) the website of The Sarai Hotel – Privacy and Cookies Policy (www.thesarai.in/privacy-policy.aspx) and (ii) the social media accounts and/or pages controlled by The Sarai Hotel (Sites/Apps).
Generally, you can visit or use our Sites/Apps without revealing your identity. Where lawful and practical, we offer options to interact with us anonymously. However, certain sections of our Sites/Apps may require you to provide personal information in order to receive the products, services, or information you have requested.
This Privacy Policy is designed to inform you about the personal information we collect, the purposes for which we collect it, how we use it, and how we process, share, and transfer it. It also details your rights regarding the personal information you share with us.
“Personal Information” refers to any data that can identify you as an individual (hereafter referred to as ‘you’ or ‘your’) and any other details linked to that identification. This may include, but is not limited to, common identifiers such as your first and last name, email address, mailing and residential addresses, phone number, title, date of birth, gender, occupation, profession, and any other information necessary to deliver a service you have requested.
“Sensitive Personal Data” refers to information that reveals details such as your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, as well as any processing of genetic or biometric data used to uniquely identify you as a natural person.
What Personal Information Do We Collect?
A. Personal Data You Provide
We may collect personal information that you share with us through our websites or apps. Depending on the site and context, this information may include:
- Contact Information: Name, phone number, address, city, state, postal/zip code, and email address.
- Demographic Information: Date of birth, gender, occupation, country of origin, educational background, and employer details.
- Account Information: If you create a user account on our website, we may collect your username, password, email, mobile number, and responses to security questions.
If you provide us with personal information about relatives, friends, or third parties, you confirm that you have obtained the necessary consent to share their information with us for the purposes outlined in this Privacy Policy.
B. Information Collected Automatically
We automatically collect certain data when you visit our sites or apps. This may include:
- Log Information: Details of how you use our websites or apps, including your Internet Protocol (IP) address, device information, hardware settings, system activity, browser type, language preferences, date and time of your visit, time spent on pages, statistics, and referral URLs.
- Cookies and Similar Technologies: We may use cookies, web beacons, and other similar technologies that uniquely identify your browser or account. You can configure your browser to refuse cookies or notify you when cookies are sent. However, declining cookies may limit your ability to use certain parts of our sites or apps.
Cookies are small text files downloaded onto your computer or other internet-enabled devices (such as mobile phones and tablets) when you visit a website. These files help the website recognize your device during future visits.
We may utilize both session cookies (which disappear after you close your browser) and persistent cookies (which remain on your device even after you close your browser and may be accessed each time you visit our Sites/Apps). Information collected via cookies may include details such as your IP address, geographical location, browser/device type and version, operating system, referral source, device, visit length, page views, and website navigation paths. Additionally, cookies may gather data about the timing, frequency, and pattern of your website usage.
You have the ability to block cookies by adjusting your browser settings to refuse all or some cookies. Please note, however, that blocking all cookies (including essential cookies) may limit access to certain parts of our site, or it may cause the site to function improperly. For further details about our use of cookies, please refer to our Cookie Policy.
Social Media Widgets
Our sites and applications may feature social media integrations, connecting with platforms like Facebook, Twitter, Instagram, Snapchat, Google Plus, Pinterest, YouTube, and others. These features may collect your IP address, details of the page you are visiting, and possibly set cookies or use other tracking technologies. These social media features may be hosted either by a third party or directly on our Sites/Apps. Your interactions with these features are subject to the privacy policies of the respective providers.
Tracking Code
In website analytics, a tracking code is a snippet of script that tracks user activity by collecting data and sending it to the analytics module. This code is automatically generated and is unique for each website. It can be implemented on any page that requires tracking.
Careers
Our site may provide a link to our Careers section. Any personal information you submit through this portion of the site, whether by upload or via email, will be governed by this privacy policy.
How We Collect Information
The Sarai typically collects your personal information directly from you. This can occur through your interactions with The Sarai, whether through our Sites/Apps, other social media platforms or websites, telephone, email, or written correspondence.
Additionally, The Sarai may collect your personal information from third-party sources, such as our vendors, business partners, government agencies, and judicial authorities.
WHY WE COLLECT THIS INFORMATION
Unless otherwise stated in this Policy, The Sarai may use the personal information collected from its Sites/Apps in various ways, including but not limited to:
- Facilitating or fulfilling the information, products, or services you have requested.
- Contacting you to confirm your registration on our website.
- Communicating with you to respond to queries, seek feedback, or resolve disputes regarding our products and services.
- For business, marketing, and promotional purposes, such as sending details about special promotions, programs, offers, new features, or plans that we believe may be of interest to you.
- For legitimate business interests, such as fraud detection and prevention, money laundering prevention, and enhancing safety.
- Considering applications for careers or prospective vendor partnerships with The Sarai.
- Educating you about The Sarai, our products, and services, or understanding your interests to improve our content and the performance of our Sites/Apps.
- Maintaining high standards for the quality of our products and services.
- Sending you important information regarding our Sites/Apps, changes to terms and conditions, user agreements, policies, or other administrative details.
- Conducting internal business operations, including:
- Reviews and data analysis of our website (e.g., determining the number and categories of visitors to specific pages).
- Managing, maintaining, and securing our Sites/Apps, network systems, and assets, and customizing your experience by displaying content based on your preferences.
- Analyzing the use of the Sites/Apps, enabling and monitoring your use, ensuring security, and maintaining backups of our databases.
- Diagnosing problems with our server and administering our Sites/Apps.
- Complying with legal obligations or as otherwise permitted by law.
- Investigating potential breaches or protecting the rights, property, or safety of The Sarai, the users of our Sites/Apps, or others.
- For any other purpose necessary or incidental to our business.
- For any other purpose for which you provide your consent.
If The Sarai uses your personal information for purposes not specified above, we will inform you of the specific purposes at the time of collection, to the extent required by law. Additionally, we may combine your personal information with information obtained from third parties for the purposes described above.
In the event you provide personal information on any of our Sites/Apps, you consent to the transfer of such information across borders and to its use, processing, and disclosure in global locations, including those that may have different levels of privacy protection than in your country.
THIRD-PARTY LINKS
Our Sites/Apps may contain links to third-party websites/Apps, which may collect personal information for their own purposes. Please note that our Privacy Policy does not extend to these external websites/Apps. When accessing these links, you will leave our Site(s). We encourage users to review the privacy policies of those websites/Apps, as The Sarai is not responsible for their content, links, or privacy procedures.
RETENTION, PROCESSING, AND STORAGE OF INFORMATION
Your personal data processed by The Sarai will be stored only as long as necessary for the purposes for which it was collected, in compliance with legal, regulatory, contractual, or statutory obligations. After these periods expire, your personal data will be deleted or archived in accordance with applicable retention and statutory limitation periods.
We may share the personal information collected through our Sites/Apps with third parties as outlined below:
Affiliates
We may share your information with our parent company, subsidiaries, joint ventures, and related entities. These entities may use your information for the purposes outlined in this policy.
Business Partners
We share information with service providers who perform functions on behalf of The Sarai, including authorized service partners, call center operators, marketing agencies, social media platforms, IT service providers, data entry services, and overseas contractors, among others. These partners may require access to your information to fulfill their duties.
We also share information with our vendors, including suppliers, R&D vendors, professional advisors, agents, and representatives, who assist in our business operations.
Other Partners
We may collaborate with third parties for co-branding, partnerships, or other necessary business purposes. We may also share information to investigate data incidents or protect the rights, property, and safety of The Sarai, its users, or others.
Legal Authorities
Your personal information may be shared in response to legal requests or to comply with applicable laws, including notices, investigations, or requests from law enforcement agencies.
Corporate Changes or Bankruptcy
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We may also retain a copy of such information.
We do not use or disclose your information beyond what is stated in this policy, except with your consent or as required by law.
International Sharing and Transfers
As a global entity, The Sarai may share your information with international dealers, distributors, vendors, subcontractors, and partners. When transferring data across borders, we ensure the protection of your data through standardized safeguards.
Access and Accuracy
We are committed to maintaining accurate user information. You can request access to your personal information by contacting us at info@thesarai.in. We will provide access to your information as required by applicable data protection laws upon verification of your identity.
Your Rights
At The Sarai, we take your privacy seriously. Your rights include:
- Right of Access: You have the right to be informed about how we collect, use, and share your data.
- Right to Rectification: You can request corrections to inaccurate or incomplete data.
- Right to Erasure: You may request the deletion of your personal information, subject to legal exceptions.
- Right to Restrict Processing: You may request to limit the use of your information in specific circumstances.
- Right to Data Portability: You can request your data in a structured, commonly used, and machine-readable format.
- Right to Object: You may object to the processing of your data for direct marketing or other specified purposes.
- Right to Withdraw Consent: You can withdraw your consent for data processing at any time, except where there are contractual or legal obligations to retain your information.
To submit a request, please download and complete the Data Subject Request (DSR) form and send it to info@thesarai.in.
HOW WE PROTECT YOUR INFORMATION
Our sites/apps are equipped with stringent security practices and measures designed to protect the personal information you provide. Personal information is stored in secure environments intended to safeguard against loss, misuse, unauthorized disclosure, destruction, or alteration. The Sarai periodically reviews these security measures to stay in line with technological, business, and regulatory developments.
The Sarai places great importance on the security and confidentiality of your personal data and has invested significant resources to ensure its safekeeping. When engaging external service providers as processors, we require them to adhere to the same high standards as The Sarai. Regardless of where your personal information is transferred or stored, we take all necessary steps to ensure its security.
We maintain physical, electronic, and procedural safeguards that comply with applicable laws to protect your personal information. We strive to uphold regulatory standards to ensure your privacy is protected and preserved.
Appropriate security measures are taken to guard against unauthorized access, alteration, disclosure, or destruction of your data.
CONTACT US
We welcome your questions, comments, and concerns regarding privacy. If you have any inquiries about this Privacy Policy or our data practices, please contact us as follows:
Data Protection Officer
The Sarai,
Near Fisheries Office 191123
Srinagar, J&K
Phone: +91-9622994955
Email: Reservations@TheSarai.in
Our Data Protection Officer will address grievances expeditiously, within a reasonable timeframe as permitted by applicable laws. Please note that email communications may not always be secure, so we advise against including credit card or other sensitive information in any email correspondence with us.
UPDATES TO THIS PRIVACY POLICY
This Privacy Policy may be updated periodically. Please refer to the “Updated on” date at the top of this page to see when the policy was last revised. Any changes will become effective upon posting the revised Privacy Policy on our sites. By continuing to use our sites, you agree to accept the revised policy.
MISCELLANEOUS
This Privacy Policy is governed by the laws of India, with the courts of Jammu & Kashmir having exclusive jurisdiction over any disputes arising from it. The policy complies with applicable data protection laws.