The Sarai-Srinagar
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Frequently Asked Questions

Our professional team is available 24/7

Booking & Check-in

1 What is the check-in and check-out time at The Sarai Hotel?

Check-in is from 2:00 PM, and check-out is until 12:00 PM.

2 Can I request an early check-in or late check-out?

Early check-in and late check-out requests are subject to availability. Please contact us (reservation@thesarai.in) in advance to arrange this.

3 What is the cancellation policy?

Our cancellation policy varies depending on the room rate and dates of your reservation. Please review your booking confirmation or contact us directly for specific details.

Dining

1 Can I make special dining requests for events or celebrations?

Absolutely! Our culinary team is happy to accommodate special requests for private events or celebrations. Contact us in advance to arrange a personalized dining experience.

2 Does The Sarai Hotel have a restaurant?

Yes, The Sarai Hotel offers an on-site restaurant serving a variety of cuisines, including traditional Kashmiri dishes and international options.

3 What are the restaurant’s operating hours?

Our restaurant is open from 7:00 AM to 10:00 PM daily, serving breakfast, lunch, and dinner.

4 Is room service available?

Yes, room service is available for all guests from 7:00 AM to 10:00 PM. Enjoy your meal in the comfort of your room.

5 Does the restaurant offer vegetarian or vegan options?

Yes, we offer a variety of vegetarian and vegan dishes. Please inform our staff of your dietary preferences.

Events & Celebrations

1 Can I host a private event or celebration at The Sarai Hotel?

Yes, The Sarai Hotel is a perfect venue for private events, including birthdays, weddings, anniversaries, and intimate gatherings. Contact us for more details and personalized planning.

2 Does the hotel offer special packages for celebrations?

We offer customizable packages for events and celebrations, including special dining, decorations, and more to make your occasion unforgettable.

Facilities & Services

1 Does The Sarai Hotel offer Wi-Fi?

Yes, complimentary high-speed Wi-Fi is available throughout the hotel.

2 Are there parking facilities at the hotel?

Yes, we offer free on-site parking for all our guests.

3 Does the hotel offer transportation services?

We can arrange transportation services, including airport transfers and local sightseeing tours, upon request.

4 Is there a fitness center or spa at the hotel?

Currently, we do not have a fitness center or spa. However, we are happy to recommend local facilities nearby.

5 Are pets allowed at the hotel?

Unfortunately, pets are not allowed at The Sarai Hotel, except for service animals.

Our Rooms

1 Are there any family-friendly rooms available?

Yes, our Premium Double Rooms and Royal Double Suites are well-suited for families and can accommodate extra beds upon request.

2 What can I expect from the Royal Double Suite?

Our Royal Double Suite offers the pinnacle of luxury, with spacious interiors, elegant furnishings, a private living area, and exclusive services, perfect for a lavish and memorable experience.

3 What distinguishes the Premium Double Room?

The Premium Double Room includes enhanced amenities such as premium bedding, upgraded toiletries, a seating area, and larger space for an elevated stay.

4 What amenities are included in the Deluxe Double Room?

Our Deluxe Double Rooms feature comfortable beds, a private bathroom, complimentary Wi-Fi, a flat-screen TV, tea/coffee facilities, and stunning views of the surrounding landscapes.

5 What types of rooms are available at The Sarai Hotel?

We offer Deluxe Double rooms, Premium Double rooms, and Royal Double Suite rooms, each providing unique experiences of luxury, tranquility, and comfort.

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    We take pride in our eco-friendly practices, ensuring every guest not only relishes luxury but also contributes to the preservation of this pristine environment.
    Customer service

    Our reception team is available 24/7 to answer your questions, make reservations and ensure your stay is perfect.

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    We are proud to have a high level of guest satisfaction, demonstrating our commitment service excellence.

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    Excellent in service

    The Sarai’s Hotel in Kashmir has been awarded 5 stars for its first-class service, luxury facilities and exceptional location.

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